# Get Contact Information

<details>

<summary>Why do you need Get contact information via Ping Me?</summary>

It helps you get customer information (email, phone number) when you are away/unavailable/out of office, so that you can get back to them quickly.&#x20;

As all we know, some customers would like to open Guest Chat rather than logging-in their FB account and according to Facebook Policy, you only have 24 hours to reply to these messages.&#x20;

With Get contact information feature, you will NEVER miss a thing from your potential customers! No more missed conversations.

</details>

### <mark style="color:blue;">1. Get contact information</mark>

{% hint style="success" %} <mark style="color:green;">**Step 1:**</mark> Going to **"Leave Contact"** and Enable the feature in **Display Settings** tab
{% endhint %}

![](/files/gM3SHYFnH3eNyhpCdMpD)

{% hint style="success" %} <mark style="color:green;">**Step 2:**</mark> You can customize the content showing to your customers
{% endhint %}

* **Subject text:** You can put the name of your store in this section
* **Message:** You can insert message to inform your customer about unavailable support service/ out of working hours.
* **Select box:** You can add Email (this is selected by default), Phone Number, Message (optional)
* **Button color and Button text color:** You can change the color of the text and color of "Send" Button.

![](/files/kgOfRxSGaN8rOKv9uaXT)

{% hint style="danger" %} <mark style="color:red;">**PingMe note:**</mark> Please be noted that the characters limitation for Subject text or Message is 255
{% endhint %}

* Set time to show form
  * Always show
  * Select offline time & show

![](/files/tV8alYRWBm9S8EKRgfLm)

### <mark style="color:blue;">2. Check and send email to customer with PingMe</mark>

Now you can send email to your subscriber's list right in PingMe! :clap:

In the <mark style="color:blue;">"</mark>**Message"** tab, you can check customer messages sent through the form and reply to them by the email connected in our app.

![](/files/DBrp6dz5pFBQ9xJeahYZ)

* **Message**

  You can send Email Message to your customer, delete message, add the tag, add note for each message.

![](/files/hii5uoOrCdcSYf2AVq9U)

* **Email Settings**

  To send message to customer's email, you have to configure your email in this section

![](/files/063U8TcbYI7sS8boqVVL)

#### *Please check* [*Email configuration*](https://ping-me.gitbook.io/pingme-document/common-errors-and-how-to-fix/email-configuration) *for more details*

{% hint style="danger" %} <mark style="color:red;">**PingMe note:**</mark> Our app does not support sending notification to your registered email when there's a new message. So please check **Leave contact info** tab on regular basis to avoid missing messages.
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://ping-me.gitbook.io/pingme-document/main-features/get-contact-information.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.