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Get Contact Information

Why do you need Get contact information via Ping Me?
It helps you get customer information (email, phone number) when you are away/unavailable/out of office, so that you can get back to them quickly.
As all we know, some customers would like to open Guest Chat rather than logging-in their FB account and according to Facebook Policy, you only have 24 hours to reply to these messages.
With Get contact information feature, you will NEVER miss a thing from your potential customers! No more missed conversations.

1. Get contact information

Step 1: Going to "Leave Contact" and Enable the feature in Display Settings tab
Step 2: You can customize the content showing to your customers
  • Subject text: You can put the name of your store in this section
  • Message: You can insert message to inform your customer about unavailable support service/ out of working hours.
  • Select box: You can add Email (this is selected by default), Phone Number, Message (optional)
  • Button color and Button text color: You can change the color of the text and color of "Send" Button.
PingMe note: Please be noted that the characters limitation for Subject text or Message is 255
  • Set time to show form
    • Always show
    • Select offline time & show

2. Check and send email to customer with PingMe

Now you can send email to your subscriber's list right in PingMe!
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In the "Message" tab, you can check customer messages sent through the form and reply to them by the email connected in our app.
  • Message
    You can send Email Message to your customer, delete message, add the tag, add note for each message.
  • Email Settings
    To send message to customer's email, you have to configure your email in this section

Please check Email configuration for more details

PingMe note: Our app does not support sending notification to your registered email when there's a new message. So please check Leave contact info tab on regular basis to avoid missing messages.