> For the complete documentation index, see [llms.txt](https://ping-me.gitbook.io/pingme-document/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://ping-me.gitbook.io/pingme-document/main-features/get-contact-information.md).
# Get Contact Information
Why do you need Get contact information via Ping Me?
It helps you get customer information (email, phone number) when you are away/unavailable/out of office, so that you can get back to them quickly.
As all we know, some customers would like to open Guest Chat rather than logging-in their FB account and according to Facebook Policy, you only have 24 hours to reply to these messages.
With Get contact information feature, you will NEVER miss a thing from your potential customers! No more missed conversations.
### 1. Get contact information
{% hint style="success" %} **Step 1:** Going to **"Leave Contact"** and Enable the feature in **Display Settings** tab
{% endhint %}
{% hint style="success" %} **Step 2:** You can customize the content showing to your customers
{% endhint %}
* **Subject text:** You can put the name of your store in this section
* **Message:** You can insert message to inform your customer about unavailable support service/ out of working hours.
* **Select box:** You can add Email (this is selected by default), Phone Number, Message (optional)
* **Button color and Button text color:** You can change the color of the text and color of "Send" Button.
{% hint style="danger" %} **PingMe note:** Please be noted that the characters limitation for Subject text or Message is 255
{% endhint %}
* Set time to show form
* Always show
* Select offline time & show
### 2. Check and send email to customer with PingMe
Now you can send email to your subscriber's list right in PingMe! :clap:
In the "**Message"** tab, you can check customer messages sent through the form and reply to them by the email connected in our app.
* **Message**
You can send Email Message to your customer, delete message, add the tag, add note for each message.
* **Email Settings**
To send message to customer's email, you have to configure your email in this section
#### *Please check* [*Email configuration*](https://ping-me.gitbook.io/pingme-document/common-errors-and-how-to-fix/email-configuration) *for more details*
{% hint style="danger" %} **PingMe note:** Our app does not support sending notification to your registered email when there's a new message. So please check **Leave contact info** tab on regular basis to avoid missing messages.
{% endhint %}
---
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