> For the complete documentation index, see [llms.txt](https://ping-me.gitbook.io/pingme-document/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://ping-me.gitbook.io/pingme-document/main-features/get-contact-information.md).

# Get Contact Information

<details>

<summary>Why do you need Get contact information via Ping Me?</summary>

It helps you get customer information (email, phone number) when you are away/unavailable/out of office, so that you can get back to them quickly.&#x20;

As all we know, some customers would like to open Guest Chat rather than logging-in their FB account and according to Facebook Policy, you only have 24 hours to reply to these messages.&#x20;

With Get contact information feature, you will NEVER miss a thing from your potential customers! No more missed conversations.

</details>

### <mark style="color:blue;">1. Get contact information</mark>

{% hint style="success" %} <mark style="color:green;">**Step 1:**</mark> Going to **"Leave Contact"** and Enable the feature in **Display Settings** tab
{% endhint %}

![](https://1759282726-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FIDxqPwZ4Y8sN12kJVuX0%2Fuploads%2FRTi3kvU18ejD4gdaZKvG%2Fdownload%20\(5\).png?alt=media\&token=81a2543f-b20c-40ae-820f-33e9539dd88e)

{% hint style="success" %} <mark style="color:green;">**Step 2:**</mark> You can customize the content showing to your customers
{% endhint %}

* **Subject text:** You can put the name of your store in this section
* **Message:** You can insert message to inform your customer about unavailable support service/ out of working hours.
* **Select box:** You can add Email (this is selected by default), Phone Number, Message (optional)
* **Button color and Button text color:** You can change the color of the text and color of "Send" Button.

![](https://1759282726-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FIDxqPwZ4Y8sN12kJVuX0%2Fuploads%2FseLvZNWgtLyzv3zPjOic%2Fdownload%20\(6\).png?alt=media\&token=cc453a9e-c058-4642-a979-e00d34c2dbf3)

{% hint style="danger" %} <mark style="color:red;">**PingMe note:**</mark> Please be noted that the characters limitation for Subject text or Message is 255
{% endhint %}

* Set time to show form
  * Always show
  * Select offline time & show

![](https://1759282726-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FIDxqPwZ4Y8sN12kJVuX0%2Fuploads%2FaamiWLmnTIUJXPhRY8L9%2Fdownload%20\(9\).png?alt=media\&token=f1e7e740-4e70-4f6b-8e5f-c625caf58b1a)

### <mark style="color:blue;">2. Check and send email to customer with PingMe</mark>

Now you can send email to your subscriber's list right in PingMe! :clap:

In the <mark style="color:blue;">"</mark>**Message"** tab, you can check customer messages sent through the form and reply to them by the email connected in our app.

![](https://1759282726-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FIDxqPwZ4Y8sN12kJVuX0%2Fuploads%2FDDk4U0WEvEKWK4F5QOAF%2Fdownload%20\(10\).png?alt=media\&token=28a1de1e-dd78-46b7-b991-3ea0a218af9e)

* **Message**

  You can send Email Message to your customer, delete message, add the tag, add note for each message.

![](https://1759282726-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FIDxqPwZ4Y8sN12kJVuX0%2Fuploads%2FJYHWbOM9GbUNNvteVPcP%2FScreenshot_32.png?alt=media\&token=cdb10e18-3aa9-4721-b4d0-434f547c5681)

* **Email Settings**

  To send message to customer's email, you have to configure your email in this section

![](https://1759282726-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FIDxqPwZ4Y8sN12kJVuX0%2Fuploads%2FZLSy74JWY06hPMjFgfqB%2FScreenshot_20.png?alt=media\&token=d9cb1de3-3dd1-4cef-870f-786aeed8dbb5)

#### *Please check* [*Email configuration*](https://ping-me.gitbook.io/pingme-document/common-errors-and-how-to-fix/email-configuration) *for more details*

{% hint style="danger" %} <mark style="color:red;">**PingMe note:**</mark> Our app does not support sending notification to your registered email when there's a new message. So please check **Leave contact info** tab on regular basis to avoid missing messages.
{% endhint %}