Get Contact Information
It helps you get customer information (email, phone number) when you are away/unavailable/out of office, so that you can get back to them quickly.
As all we know, some customers would like to open Guest Chat rather than logging-in their FB account and according to Facebook Policy, you only have 24 hours to reply to these messages.
With Get contact information feature, you will NEVER miss a thing from your potential customers! No more missed conversations.
Step 1: Going to "Leave Contact" and Enable the feature in Display Settings tab
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Step 2: You can customize the content showing to your customers
- Subject text: You can put the name of your store in this section
- Message: You can insert message to inform your customer about unavailable support service/ out of working hours.
- Select box: You can add Email (this is selected by default), Phone Number, Message (optional)
- Button color and Button text color: You can change the color of the text and color of "Send" Button.
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PingMe note: Please be noted that the characters limitation for Subject text or Message is 255
- Set time to show form
- Always show
- Select offline time & show
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Now you can send email to your subscriber's list right in PingMe!
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In the "Message" tab, you can check customer messages sent through the form and reply to them by the email connected in our app.
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- MessageYou can send Email Message to your customer, delete message, add the tag, add note for each message.
- Email SettingsTo send message to customer's email, you have to configure your email in this section
PingMe note: Our app does not support sending notification to your registered email when there's a new message. So please check Leave contact info tab on regular basis to avoid missing messages.