> For the complete documentation index, see [llms.txt](https://ping-me.gitbook.io/pingme-document/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://ping-me.gitbook.io/pingme-document/main-features/get-contact-information.md).

# Get Contact Information

<details>

<summary>Why do you need Get contact information via Ping Me?</summary>

It helps you get customer information (email, phone number) when you are away/unavailable/out of office, so that you can get back to them quickly.&#x20;

As all we know, some customers would like to open Guest Chat rather than logging-in their FB account and according to Facebook Policy, you only have 24 hours to reply to these messages.&#x20;

With Get contact information feature, you will NEVER miss a thing from your potential customers! No more missed conversations.

</details>

### <mark style="color:blue;">1. Get contact information</mark>

{% hint style="success" %} <mark style="color:green;">**Step 1:**</mark> Going to **"Leave Contact"** and Enable the feature in **Display Settings** tab
{% endhint %}

![](/files/gM3SHYFnH3eNyhpCdMpD)

{% hint style="success" %} <mark style="color:green;">**Step 2:**</mark> You can customize the content showing to your customers
{% endhint %}

* **Subject text:** You can put the name of your store in this section
* **Message:** You can insert message to inform your customer about unavailable support service/ out of working hours.
* **Select box:** You can add Email (this is selected by default), Phone Number, Message (optional)
* **Button color and Button text color:** You can change the color of the text and color of "Send" Button.

![](/files/kgOfRxSGaN8rOKv9uaXT)

{% hint style="danger" %} <mark style="color:red;">**PingMe note:**</mark> Please be noted that the characters limitation for Subject text or Message is 255
{% endhint %}

* Set time to show form
  * Always show
  * Select offline time & show

![](/files/tV8alYRWBm9S8EKRgfLm)

### <mark style="color:blue;">2. Check and send email to customer with PingMe</mark>

Now you can send email to your subscriber's list right in PingMe! :clap:

In the <mark style="color:blue;">"</mark>**Message"** tab, you can check customer messages sent through the form and reply to them by the email connected in our app.

![](/files/DBrp6dz5pFBQ9xJeahYZ)

* **Message**

  You can send Email Message to your customer, delete message, add the tag, add note for each message.

![](/files/hii5uoOrCdcSYf2AVq9U)

* **Email Settings**

  To send message to customer's email, you have to configure your email in this section

![](/files/063U8TcbYI7sS8boqVVL)

#### *Please check* [*Email configuration*](https://ping-me.gitbook.io/pingme-document/common-errors-and-how-to-fix/email-configuration) *for more details*

{% hint style="danger" %} <mark style="color:red;">**PingMe note:**</mark> Our app does not support sending notification to your registered email when there's a new message. So please check **Leave contact info** tab on regular basis to avoid missing messages.
{% endhint %}