# Chat bubble doesn't appear

### 1. Whitelist domain

Access your store URL, on the page you set to show the chat icon, press F12 or right click then select Inspect.\
\
In the **Console** section, if you see the red line:\
\
Refused to frame '`https://www.facebook.com/'` because an ancestor violates the following Content Security Policy directive: `"frame-ancestors https://www.facebook.com".`\
\
This mean that you haven’t whitelisted the domain on your Facebook page.

![](/files/U2oIVtmOX9czMmXokhjJ)

Explore more here:

{% content-ref url="/pages/I8XX9wIJn7TlHzueOFfS" %}
[Whitelist domain](/pingme-document/common-errors-and-how-to-fix/whitelist-domain.md)
{% endcontent-ref %}

### 2. Integrate theme

Please follow our instructions here to configure our app with theme 2.0

{% content-ref url="/pages/soz64Enc6xORxgviYNnH" %}
[Turn on the app in the embed app](/pingme-document/getting-started/turn-on-the-app-in-the-embed-app.md)
{% endcontent-ref %}

If it's already on like this, please remind them to click on the button SAVE once again.

![](/files/9BDSWfS9ZuOwAGsgiINb)

![](/files/D6iKv3g76NFhkJkCeXl6)

### 3. You haven't connected your Facebook page with the app

Connect to your Facebook Page is required to set up Messenger chat icon. Connect with Facebook in one click. 

![](/files/WXKjV0dSYNmNsSqPgdcB)

Learn more about this [here](/pingme-document/getting-started/connect-facebook-page.md). 

### 4. Access to your page is restricted

Please make sure that your page is visible to the public and everyone can message your page

![Switch to your Page account and visit Settings](/files/fqaFKi5g9v5lXeft37gq)

![](/files/3FOAidENo5PJuWB6YypL)

![](/files/wJq6PdXvlMCcWFhIfSHG)

### 5. You set up the working time for your chat

On the setting of the app, you choose the working hours and time-zone for the app, please test the app within the working hours so you can see it properly.


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