# Chat bubble doesn't appear

### 1. Whitelist domain

Access your store URL, on the page you set to show the chat icon, press F12 or right click then select Inspect.\
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In the **Console** section, if you see the red line:\
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Refused to frame '`https://www.facebook.com/'` because an ancestor violates the following Content Security Policy directive: `"frame-ancestors https://www.facebook.com".`\
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This mean that you haven’t whitelisted the domain on your Facebook page.

![](https://1759282726-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FIDxqPwZ4Y8sN12kJVuX0%2Fuploads%2FJG3cl2qDlnWYcVPqkut9%2FScreenshot_21.png?alt=media\&token=e289281a-53c2-47dd-8002-184b76975c6f)

Explore more here:

{% content-ref url="whitelist-domain" %}
[whitelist-domain](https://ping-me.gitbook.io/pingme-document/common-errors-and-how-to-fix/whitelist-domain)
{% endcontent-ref %}

### 2. Integrate theme

Please follow our instructions here to configure our app with theme 2.0

{% content-ref url="../getting-started/turn-on-the-app-in-the-embed-app" %}
[turn-on-the-app-in-the-embed-app](https://ping-me.gitbook.io/pingme-document/getting-started/turn-on-the-app-in-the-embed-app)
{% endcontent-ref %}

If it's already on like this, please remind them to click on the button SAVE once again.

![](https://1759282726-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FIDxqPwZ4Y8sN12kJVuX0%2Fuploads%2FOr46I6LQYCjHEeIY0kHE%2Fintergrate-1.png?alt=media\&token=935b6e67-9636-4693-94cc-630aa86ab044)

![](https://1759282726-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FIDxqPwZ4Y8sN12kJVuX0%2Fuploads%2FUGov0s1H28H4wrW1cVtb%2Fintergrate-2.png?alt=media\&token=23a1ecde-43e8-4e08-96d2-d700f188dd1b)

### 3. You haven't connected your Facebook page with the app

Connect to your Facebook Page is required to set up Messenger chat icon. Connect with Facebook in one click. 

![](https://1759282726-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FIDxqPwZ4Y8sN12kJVuX0%2Fuploads%2Fx0aIoQ4SqA2XdHAlUlOM%2Fimage.png?alt=media\&token=b223a3be-b4e5-410e-a1c2-4318797cd187)

Learn more about this [here](https://ping-me.gitbook.io/pingme-document/getting-started/connect-facebook-page). 

### 4. Access to your page is restricted

Please make sure that your page is visible to the public and everyone can message your page

![Switch to your Page account and visit Settings](https://1759282726-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FIDxqPwZ4Y8sN12kJVuX0%2Fuploads%2F3JtTfhceam4U1FosbnLX%2Fimage.png?alt=media\&token=2eec6982-4b7c-4e87-8259-711f1563f3f9)

![](https://1759282726-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FIDxqPwZ4Y8sN12kJVuX0%2Fuploads%2FV1m8BCpo7joDj3s44iB2%2Fimage.png?alt=media\&token=d338811b-1442-4a4d-95f4-76ef5f057738)

![](https://1759282726-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FIDxqPwZ4Y8sN12kJVuX0%2Fuploads%2FzkBqe6rKpktZSSrKglYy%2Fimage.png?alt=media\&token=29ed1b72-a821-492f-9a9c-e256d441dda6)

### 5. You set up the working time for your chat

On the setting of the app, you choose the working hours and time-zone for the app, please test the app within the working hours so you can see it properly.