> For the complete documentation index, see [llms.txt](https://ping-me.gitbook.io/pingme-document/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://ping-me.gitbook.io/pingme-document/common-errors-and-how-to-fix/automated-response.md).

# Automated response

How to Edit/Create Automated Responses (Instant Reply, Away Message, FAQs, etc.

Go to Facebook Business Suite (<https://business.facebook.com/latest/inbox/automated_responses>) **->**  Instant Reply/Frequently Asked Questions/Away Message, etc.\
Please check the video below for more detail:

{% embed url="<https://www.youtube.com/watch?v=KjG4jfp19Hs>" %}

* **Away Message:** Display messages when you are off Facebook Messenger.

![](https://storage.crisp.chat/users/helpdesk/website/8383e5404a31c000/away-message_t5i5kx.png)

* **FAQs**: Show frequently asked questions and answers for customers.

![](https://storage.crisp.chat/users/helpdesk/website/8383e5404a31c000/anh-chup-man-hinh-2022-02-15-l_1naocok.png)&#x20;

* **Instant Reply**: Show your response instantly after receiving the first message from customers.

![](https://storage.crisp.chat/users/helpdesk/website/8383e5404a31c000/anh-chup-man-hinh-2022-02-15-l_wxyna9.png)